JN
Jacques N
1 reviews | Active since Aug 2013
14 Dec 2022, 21:18
Makro and RCS don't care! Allowed ***** on my account!
Someone managed to **********ly buy R22 000 on my Makro RCS card at a Makro store in Johannesburg without having my Makro RCS card or my ID with them, not to mention I live in Cape Town. There were some of my own funds in that account, that I had saved during the year with the intention to buy Christmas presents at Makro this December. Now I am without a Makro RCS card as well as my own funds I had saved in there. It has been over a month with no resolution from Makro or RCS. Seem that neither of these companies care about their customers.
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Replies (2)JN
Jacques N's updateReviewer Update
21 Dec 2022, 19:01I have received no further communication from Makro. RCS sent me a mail saying I can collect my card at Makro, after spending an hour in the store and them expecting me to stand and wait while they phone RCS to remove a block and then phone them again to authorise the new card, I left. My credit profile was now been negatively affected by this and RSC has not fixed it, which is affecting a bond application I have pending. But as I said, Makro and RCS just don't care.
JN
Jacques N's update21 Dec 2022, 19:01
Reviewer Update
I have received no further communication from Makro. RCS sent me a mail saying I can collect my card at Makro, after spending an hour in the store and them expecting me to stand and wait while they phone RCS to remove a block and then phone them again to authorise the new card, I left. My credit profile was now been negatively affected by this and RSC has not fixed it, which is affecting a bond application I have pending. But as I said, Makro and RCS just don't care.
RCS's replyOfficial
22 Dec 2022, 11:14Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply22 Dec 2022, 11:14
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group