LN
Lungile N

1 reviews | Active since Mar 2012

10 Apr 2026, 15:43

********ly handed over to debt collectors for debt settled over 1 year ago

I was extremely disappointed to discover that my account was handed over to GVDM Attorneys for collection. Despite this, I fully settled the outstanding debt with GVDM Attorneys, and I am in possession of proof of payment and confirmation that the account was settled. However, instead of closing the matter after settlement, RCS proceeded to hand my account over to DMC Debt Collectors, which is both unacceptable and unjustifiable. I have since provided DMC Debt Collectors with proof that the debt was settled in full with GVDM Attorneys, yet they are refusing to clear my name and close the account.

This situation reflects a serious failure on the part of RCS to properly manage and update my account records Communicate accurately with appointed attorneys and debt collectors Protect me from unnecessary financial and reputational harm As a result of your actions, I am experiencing ongoing distress, inconvenience, and potential harm to my credit profile — despite having fulfilled my legal obligation by settling the debt in full. RCS GAME hands me over to yet another debt collector, you should take full accountability for your own error and be responsible of your reckless actions by instructing DMC Debt Collectors to close the account and withdraw all collection activity because it was not even supposed to lend in thein *********** hands

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Replies (2)
LN
Lungile N's update10 Apr 2026, 15:53
Reviewer Update
-My experience was extremely poor and very disappointed from Vathiswa from Recoveries,

Putting on me hold without even hearing my inquiry, rude and unprofessional. She would interrupt me while i was still speaking. She put me hold close to 15min on purpose, hoping I would give up and hang up. Vathiswa must be sent back to training to learn customer service and phone etiquette, her job is to service client’s but she’s failing to perform what she was hired to do. In fact every agent I spoke you today were bunch of unprofessional.

RCS
RCS's reply10 Apr 2026, 16:02
Official
Good day Lungile Ngcobo,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,
RCS Group