Lousy Service

To say the service that I got from RCS is poor is an understatement. I called in to ask for my Card Game Statement as I couldn't answer some of the questions correctly according the agent - God knows which one - she then asked to send a copy of my id book with 3 signatures - which I did - to this email [Email Removed] and my statement will be send immediately - Now today I'm now asked to send either ID COPY or CARD copy, now ridiculous or *****ic is this. What can be so complicated for asking for a simple statement I wonder if I have to ask about more pressing things like querying a ********** transaction if RCS fail to attend this simple query.