LOTS OF FALSE PROMISES, NO ANSWERS???

Hello RCS Complaints,

I have been waiting for my payment of R41,244.82 to be unallocated from the account balance that it was matched to, then my insurance pay out of R7,213.89 to be allocated to the open account balance of R41,244.82 then my payment of R41,244.82 must be allocated, then the credit balance of R7,213.89 is due to be refunded to me. Why is nobody able to tell me what is going on???

I have been on the phone for long periods of time waiting for an answer yesterday and today. Today it's been an hour yet the call got cut, your agent made zero notes then I called back and got a snotty attitude. I am currently still on hold with this lady, it's been 32 minutes. I have had promises last week from a Megan G and yesterday evening from an Asa who promised to phone me first thing this morning, however no phone call.

I was promised that my credit balance of R7,213.89 would be refunded to me by latest 19 June 2020 and that my account with you will be closed by latest the 22nd. I have this in writing from you??? Confirmed with letterhead, everything.

I have been wasting a lot of my time phoning you and hanging on hold only for nobody to be able to answer my questions. Three claims agents were not able to answer as to when my refund will take place.