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Thandeka D

1 reviews | Active since Jun 2015

06 Aug 2016, 17:27

Lost for words/ service upgrade needed

<p>Good day, today I tried registering my both cards online since the USDD line sometimes doesn't work and failed . I then tried the *120*727* later to check if my account was paid as it was deducted on a wrong date last month but I was informed that my card was suspended and instructed to send a copy of my id with 3 signatures by Siphokazi.</p> <p> </p> <p>I sent the copy only to told the delivery failed permanently. I give up</p> <p> </p> <p>Kindest Regards <br />Thandeka Dlamini <br /> ********** 958</p>

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Replies (4)
TD
Thandeka D's update07 Aug 2016, 12:08
Reviewer Update

Every time I tried emailing to the email address provided below returns as failed permanently.

Good day

Please email a copy of an ID with 3 signtures to ********** then phone back to do a follow up.

Thanks

RCS
RCS's reply08 Aug 2016, 05:51
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

TD
Thandeka D's update09 Aug 2016, 10:02
Reviewer Update

Today I received a e-mail requesting me to call the call centre after 6 calls wasting my airtime I still get no help. I'm beyond exhausted from this sick service

RCS
RCS's reply11 Aug 2016, 11:43
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS