Lost count of number of complaints

So finally when I think the issues are over, they are not! After all the ***** things with my account and previous complaints I decided to go to makro, do some shopping, need to get a new card anyway as I received confirmation emails and sms stating please go to any makro store and get a replacement card, all I need is my ID. Cool, stand in line at Makro centurion, the lady is very helpfull to assist me, but then rcs wants to talk to me, there is a block on my account and the ***** department have not removed it, now I need to send a copy of my ID with3 examples of my signature, for what??? Its just issue after issue, and this NEW news given over the phone is just BS, as nowhere did it state in the outcome letter, emails or sms that this was required from me, remove the block, so I can get my card and be active so that I can do what I need, How I wish rcs was not in control of the credit as you guys are clueless with your own processes, how in the hell should I be able to get a replacement card if you guys make it impossible for me, thats the hard part but the easy part is that you can get a ***** case and they spend as they please I need to sit with the results. No service, no trying to get the clients happy. Remove my block, its not easy or convient for me to pop in to makro at anytime and get a new card.