LOSS OF INCOME CLAIM INCORRECT

I have an account with RCS and I noticed in my statement that they have made payment for loss of income for November instead of December.

I have strictly asked for a 6months period. Clearly from the statement 2 payments are made under November. (Loss of Income & payment I made in November).

Ive sent emails with no response asking the documents(LOSS OF INCOME) to be rectified with no correspondence from your department.

I've made payment already for November, I don't understand why you would make payments again??

I'm really disappointed in how this is being handled.

Regards, Petunia Aplen