loan settlement

<p>Good day. On 11/01/2017 at about 9:45 i phoned and requested a settlement amount for my loan. I went to carnival mall and paid the exact amount over. Up to today ' no ' payment found. I requested customer services to put me through to management and guess what. On hold for half an hour. This is very poor. I just want my stuff to be sorted out. Is that really to much to ask. Ive send emails with no response. Call customer services with no progress. I need this to be sorted. </p> <p> </p> <p>I would like for you guys to contact me on my email martinjody6@ gmail.com to get this sorted out. Im not happy about this. </p>