livid beyond mesure

Im back her again to shear another terrible experience i had with RCS (Game finance). so on the 9th of May 2025 i called the call center to changed my banking details because I'm no longer getting pain on the bank details that they have, on the call the lady said everything is done and i will be debited on the 25th of May on the new bank details.

fast-forward to today the 6th June 2025 i go on my banking app to look and all the debit orders that went of as its a new account and RCS (Game ) is not there and they didn't even debit on the old details either. I call the call center the guy says there was some problem with the system and i can always make a manual deposit 😡........so this is now becoming a me problem but i made sure to call them wayyyyyy in advance to make sure that i don't have any problems. then they say they will add one extra month to my contract so that it does not show up as a missed debit order.

Im really regretting the day i went to Game and did that application because its always been a problem from that day. I DID MY PART AND CALLED TO ARRANGE IN TIME but the incompetence is on an all time high in that company i now have to add another month as if it was my fault or i couldn't afford to pay my installments what bull is that? i will never advised anyone to deal with this company again i they should take accountability and cover that month because i gave my details and they did not do what they had to do.