CD
Chantel D
1 reviews | Active since Feb 2020
06 Feb 2020, 13:39
LISTING ON WRONG ID NUMBER. INCOMPETEND STAFF!!
You have listed another person on my husbands ITC profile. We R trying to get a home loan and because of this it does not look good for us! How do you list a defent persons account on his ID??? Had to phone three times. Because its my husbands account Archad Jattam wont speak to me. How convenient. Its my home loan that i might loose to because this company is incompetend! He was so nice to give me an e mail address that doesnt exist. Had enough of this!! Had the decency to tell me my husband must phone. They wont phone him! Its theire mistake!
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Replies (3)
RCS's replyOfficial
06 Feb 2020, 14:47Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply06 Feb 2020, 14:47
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CD
Chantel D's updateReviewer Update
06 Feb 2020, 16:12Where do you whant us to send the mail 2?? It was send 2 *** and 2 *** and 2 ***. phoning in is a waste of time. Now the say it will take between 5 and 21 days. Time we do not have. If our home loan does not go thru by the 7th we lose the house.
CD
Chantel D's update06 Feb 2020, 16:12
Reviewer Update
Where do you whant us to send the mail 2?? It was send 2 *** and 2 *** and 2 ***. phoning in is a waste of time. Now the say it will take between 5 and 21 days. Time we do not have. If our home loan does not go thru by the 7th we lose the house.
RCS's replyOfficial
19 Feb 2020, 13:38Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
RCS's reply19 Feb 2020, 13:38
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS