LISTED ON ITC INCORRECTLY

I settled my account in May 2016 and instructed RCS to cancel both my Game and Makro accounts that were paid via debit order. They did not.

In October, as the accounts were still opened, I decided to use the Makro account. I expected the instalment to be deducted via Debit Order, as it always had.

I received multiple phone calls from RCS, however whenever I answered the calls there was no reply, so I thought it was them trying to sell me something.

On the 16th of November I received an sms, advising me that the payment had not been made. I then immediately paid it and sent them proof that I had paid, not only for November but also for December. I then received an email from them advising me that I had not paid. I forwarded proof of payment.

On 22 November I received yet another email telling me that I had not paid. I sent them the proof of payment AGAIN!

On Wednesday, 6th of December, I app**** for a student loan for my daughter which was declined due to a problem with my credit!!!

I immediately phoned Experian who advised me that it was due to non-payment of RCS account!!

I called RCS immediately and spoke with a consultant by the name of Nonomophondo (unsure of spelling). She saw that payment had been made until end December and advised that she would send an email to the department that would have my name taken off Experian/ITC. She advised that it would take 48 hours.

48 hours was up today, so I called RCS again this morning and spoke with Emmanuel. He now advises me that it will take 21 days for my name to be taken off ITC!!!!!!!! He advised the best he could do was to send me a letter confirming that my account was up to date!!! I asked him if Experian would accept a letter like that and delete my name, he advised that they would. I agreed that he could send it. He then advised that it would take 48 hours for me to receive this letter!!!

I asked to speak to a manager, however he refused to put me through to a more senior person.

I need to apply for my daughter's student loan and this is delaying the whole process due to no fault of mine!! They only advised me that the account hadn't been paid on 16 November!! By then they had already blacklisted me!!! All over a lousy R320!!!! And now they are making me wait for this to be resolved.

I told Emmanuel that I hadn't paid the instalment as I was waiting for the money to be deducted via debit order... he advised that the debit order had been cancelled due to my request. I advised him that I had actually told them to cancel the account, not my debit order! His response was why did I use the account again then???

This is completely unacceptable.