Limited control of RCS card

I have a builders credit card backed by RCS, I have some items on the budget side of the card and would like to settle one of them but I am not allowed to according to them you have to settle the whole budget side. I find this unfair and it works against the customer and not for the customer. I am very disappointed in the way my case was handled and the incompetence of the consultants. Guys be careful when dealing with RCS they make it so easy to get a card but the red tape around it is hectic. I might be the only person complaining but I am just sharing my experience.....