Lies,theft and no service

You guys handed my account over to MBD. They hounded me like a dog. Eventually I came into some cash so I was able to come to an agreement with them. The agreement was that I make a once off payment before the 30th September of a certain amount. Once the payment was made. I would receive a letter stating that my account is paid in full and that no further claims will He held against me and further more that my account will be settled and closed.

I made my payment long before the 30th September. I sent prove of payment into them. I called them and they said thank you for the payment I will receive my paid up letter in 7 days and my account will be closed. More then 7 days have passed now. I can’t get hold of them, they don’t respond to my emails or anything. lol kept my side after been housed like a dog now them and you are not keeping your guys side. I want that letter or else I need to report theft from MBD and RCS. I can’t keep begging for that letter. Pearl made the agreement and now she can’t reply. She knows how a phone works while she was holding me daily some times 3 times a day. She knew me when I owed money. Now that I don’t owe money and just want my letter so I have proof and can relax they forget how a phone and email works. Please get this sorted and get me my payed up letter and close my account before I need to go report theft. But I can bet you guys won’t even bother to sort this out either. You guys also joined me and then handed me over. Now you got money you don’t do any thing. You hounded me now I will repay in the same. I will put a report up daily till this issue is sorted out.