Lies and empty promises

On the 6 May 2022 round 8 pm i received a SMS about a Glocell purchase of R180. I did not make this payment and called RCS the following day to log this with the ***** department. I was assisted and the card was stopped or hold placed on the card. The lady i spoke to requested documents from me. This I sent on the 9 May 2022. So according to their SLA or timeframe to resolve is 21 days. Giving them the benefit of counting 21 working days. 8 June would have been 22nd day. I have not gotten any call or communication from them. As expected I called in on the 13 June 2022 to follow-up. I had to explain my story once again. Not sure if people don't know about notes and updates or something. I explain my story call transferred to the ***** department and explained once again my story. I am then told "the query has been resolved and the funds was credited back to my account. I should receive an sms in a day or 2 to collect my store card at my nearest Game store. I thanked the lady and i even gave a good resolve review because i believed the information provided was true and correct. Well guess what it was not. Today the 30 June i call in again. The consultant who answered the call again did not read notes. Had to tell her my story. She did not listen made her own assumption and informed me of the process to which i had to ask her did you not listen to me. Told her i am pass that stage and was transferred again to the ***** department and this time was told "my query still not resolved hence (with attitude) that is why I did not get the SMS. The service is useless and I am highly disappointed