Left holding for over 30 minutes

I called RCS today 10/05/22 at 1200B to enquire about an online payment I made at Makro, I was assisted first by Nompumelo one of the call centre operators she requested my details to do a security check on completion she took also 10 mins to find account. I was then transferred to another department that took 20 min to answer their phone by that time my airtime ran out. I called back same problem different operator. When I finally got assistance the operator at the credit department left me on hold for 30 mins