LATE JJ LOMBARD ACCOUNT

My late husband had an account with RCS but he passed away in November 2014 where as RCS was informed about his death about a week after his death, all necessary documentation were completed and send to them whereas we were told that everything will be send to the claims department - after several calls back and forth and attorneys phoning us threatening us with legal actions still nothing was sorted - need to get a 1 page document to be completed by the doctor which cost me R850 to complete, send it off to them, still get calls, and once again this morning received a call from NDB, telling me that legal action was taken and this account was handed over to them now, how many more times should one take these calls and explain everything over and over again, after I phoned them last week and they assured me that everything will be sorted.<br> <br> I am very disappointed in the way the treated this whole case! want this to be solved within this week still - my husband never ever missed a payment he was a loyal payer and now that he is dead they treat him like this - this is unacceptable!