Lack of support, poor customer service

<p>AGAIN I have had to revert to a social network to try and gain attention from Game!</p> <p>After two months, as i posted originally on HelloPeter on the 13th of July 2016, after what I had mentioned months of extreme poor customer service- i am back to yet again to complain about my unresolved contract agreement as well as the newly failed promises.</p> <p>Firstly, after a month of debating and coming to agreement, on the 27th of July, with regards to my contract i had firmly requested to be sent the details of the new contract agreement which should include the monthly installment and period, it was requested that this be sent to me via email immediately after the telephonic conversation with Charne from Game headoffice, contact details ********** , this was not recieved!</p> <p>Secondly I followed up a few days later, AGAIN NOTHING RECIEVED.</p> <p>Thirdly, I then receive an email for RCS who have kindly reminded me that there is an (INCORRECT) outstanding amount on my account as well as a letter stating that all failed payments will negatively affect my overall credit profile. This really got the last nerve until a lady, understandably doing her job, calls me to ask why i have not paid- before she could take a moment to further explain i told her that GAME who had stopped my debit order as a part of the process to correct their *********** mistakes on MY ACCOUNT have obviously not followed up and I am now unable to reach anyone and i do not want to hear from anyone until RCS themselves speak to obvioulsy their *********** partner GAME. </p> <p>Again I get in contact with Charne to let her know of this, and to request AGAIN the confirmation of my contract with Game. Nothing was ever heard, the debit order due date passed with no debit.</p> <p>Thirdly I recieve a phone call from RCS again, on SATURDAY the 10th Sept, saying that this months debit order has been missed, I have now run out of patiences and tell the lady on the other side of the phone that this is unacceptable. She then transfers me to her manager, Mr. Cough who I politely continue to once again repeat my situation with RCS and Game and he promises to make a note and sort it out within the week, a couple of days later I again recieve the email of another (INCORRECT) OUTSTANDING amount and that this will inturn affect my credit profile.</p> <p>At this time on the 15th of Sept, I have had ENOUGH, I finally get a hold of Charne yet again to ask what is going on with my contract and my profile, she says all is in order on her side whilst again telling me the INCORRECT AMOUNT WHICH I HAD AGREED ON, after having to correct her and the amount I demand a letter of settlement so that I can settle this measly account with this obviuosly pathetic store, after being told she will do so immediatly and it will be sent to me via email, warning me that it is valid for 5 days - well it is the 19th of Sept and I have recieved NOTHING.</p> <p>NO CONTRACT OF AGREEMENT, No letter for settlement, NO APOLOGY from Game as well as RCS and most of all NO SERVICE from ANYONE that I have come across with the problem.</p> <p>I dread to enter in a store to try and sort this as I am afraid of the *********** staff that I will deal with and having to repeat this most frustrating case once again.</p> <p> </p> <p>Game your service is utterly inefficeent and pathetic, your staff are *********** and unprofessional and I believe that you have now blatantly violated my rights as a consumer by going against my right to disclosure of information by not providing me with the information requested as well as my right to demand quality services as you have failed to perform timely and complete your services.</p> <p> </p> <p>I actually have no idea how to proceed because all I would like to do is settle my account and even that has become an issue as it seems I am refused the settlement amount.</p>