Lack of support on account closure

<p>On 18th December 2016 I paid my RCS account in full. On the 19th December I emailed confirming and requesting account closure. It is now the 16th February 2017 and, despite numerous emails to RCS, the account is still not closed and I am now trying to get a refund.</p> <p>1) It takes a week to get any reply from RCS and the same information is asked for which makes me wonder if they even read emails;</p> <p>2) Despite my informing RCS that I was not in SA, plus begging them to help, they refused to reconcile the account by stating that they could not find the payment and I must do so;</p> <p>3) I placed a complaint on their website "getclosure" on the 26th January and still no response.</p> <p>4) I see that hellopeter complaints are exactly the same as mine with the exact standard response from RCS - does anyone ever actually get a individual response?</p> <p>It has been so frustrating as my only form of communication has been via email and I find the service despicable. I have closed over 10 accounts this way and only RCS has given me such a bad time.</p>