Lack of Interest? Or complete ignorance?

I reviewed RCS / Tekkie Town on the 19th Jan 2018. I received a response from Tekkie Town notifying me that they would escalate the query described and revert. I was requested to send my Proof of Payment to ********** and to ********** - and they would respond and keep me in the loop of communication. A week later, neither company has acknowledged my email or bothered to resolve the issue. A simple allocation of a ref number cannot be done?? Just a warning, Daly Credit Corp is not easy to deal with and customer service is non existent. I feel as though I have been ******. And still cannot clear my name of bad credit record??!! It's disgusting.