MM
Martin M
1 reviews | Active since Jul 2015
11 Feb 2020, 10:57
Lack of Customer care
I app**** for a RCS store card on 14 January 2020, my application was rejected. Consultant with whom I did the application telephonically could not give me a reason for the declined application. Tried to reach out via email to customer care and only got a very vague answer as reply. Responded to that email asking for exact reasons my application was declined, with no response till now (11 February 2020).
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Replies (2)
RCS's replyOfficial
11 Feb 2020, 11:03Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's reply11 Feb 2020, 11:03
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's replyOfficial
12 Feb 2020, 12:55Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply12 Feb 2020, 12:55
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS