Lack of communication and help
I have been trying for a month to get a payment break, countless phone calls, countless messages left, countless emails sent. I have even tried to claim loss of income through my exorbitantly priced credit protection policy but all to no avail. Month end is here again and I have no answer. I don't have money for the installment that's why I app**** a month ago already for a payment break or some assistance. I have done my part by trying to make an arrangement but RCS has made no effort on their part. Please don't send letters of demand when I haven't paid as I app**** in enough time for an arrangement to be made
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RCS's replyOfficial
25 Apr 2020, 11:19Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS's reply25 Apr 2020, 11:19
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
's updateReviewer Update
25 Apr 2020, 11:21Your response is the same response I have been receiving for the last month.
's update25 Apr 2020, 11:21
Reviewer Update
Your response is the same response I have been receiving for the last month.