1 reviews | Active since Mar 2009
Just helping themselves
<p>About a year ago i spoke to RCS to come to a payment arrangement. I could not pay my account at the time in full. We came to an arrangement, I was told that I will only be paying the outstanding amount as stated on my statement, due to the fact that my account will be blocked. In telling me this my understanding was that because i was willing to pay and willing to make arrangements no interest will be added. I was informed that as soon as I can make a bigger payment, I can contact RCS and they can change the amount of my payment, so that i can finish payments faster. After a few days RCS contacted me and explained to me that my payments will be over the same amount of time then it would have been without the arrangement, 3 years. And that i must pay a specified amount so that the interest can also be paid (note above mention of no added interest). I did not complain, they have to get their money back with the interest as intended, it is a business after all. Today i contacted RCS to find out what amount i will need to pay per month if i want to finish my dept by them by September. Wow.....too much to ask. No they say, they cannot tell me this, because the months settlement amount must first be calculated later this month....now why is that??( Note the above mention of changing the amount ANYTIME). You can see what amount i paid at the end of Febuary, thus from end of March to September you should be able to give me an extimate, or do you not want to do that as you will lose interest?? I want to finish this dept and i want to finish it as soon as possible. It seems RCS only want to help themselves and not their customers.</p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
