SM
Sanele M
1 reviews | Active since Mar 2021
19 Mar 2021, 12:22
Jet/RCS Terrible service
Hi, I have been trying to close my Jet account since January 2021 without success. I have gone to the shop premises at Galleria; I have called their 086 number twice; I have sent emails four times; all not successful. Instead; they keep charging me money for the card I no longer require. How can I get help?
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
19 Mar 2021, 15:07Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply19 Mar 2021, 15:07
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SM
Sanele M's updateReviewer Update
19 Mar 2021, 15:50I have more than 3 acknowledgement emails already: Even yesterday, I phoned for 10 minutes waiting after one consultants asked me to hold....
I dont want to change how your business works; I only need to close the Jet account then you may continue with your life; that is proving impossible at this stage since January.
See below:
Auto response from *** []Inbox
JetClosure | Thu, Mar 18, 3:08 PM (1 day ago) | | Dear Recipient,Thank you for your email. Please note that we are currently experiencing very high e-mail volumes.
We are making every effort to assist all customers as soon as possible.We apologize for any inconvenience caused by the delay.Kind Regards
I dont want to change how your business works; I only need to close the Jet account then you may continue with your life; that is proving impossible at this stage since January.
See below:
Auto response from *** []Inbox
JetClosure | Thu, Mar 18, 3:08 PM (1 day ago) | | Dear Recipient,Thank you for your email. Please note that we are currently experiencing very high e-mail volumes.
We are making every effort to assist all customers as soon as possible.We apologize for any inconvenience caused by the delay.Kind Regards
SM
Sanele M's update19 Mar 2021, 15:50
Reviewer Update
I have more than 3 acknowledgement emails already: Even yesterday, I phoned for 10 minutes waiting after one consultants asked me to hold....
I dont want to change how your business works; I only need to close the Jet account then you may continue with your life; that is proving impossible at this stage since January.
See below:
Auto response from *** []Inbox
JetClosure | Thu, Mar 18, 3:08 PM (1 day ago) | | Dear Recipient,Thank you for your email. Please note that we are currently experiencing very high e-mail volumes.
We are making every effort to assist all customers as soon as possible.We apologize for any inconvenience caused by the delay.Kind Regards
I dont want to change how your business works; I only need to close the Jet account then you may continue with your life; that is proving impossible at this stage since January.
See below:
Auto response from *** []Inbox
JetClosure | Thu, Mar 18, 3:08 PM (1 day ago) | | Dear Recipient,Thank you for your email. Please note that we are currently experiencing very high e-mail volumes.
We are making every effort to assist all customers as soon as possible.We apologize for any inconvenience caused by the delay.Kind Regards