TM
Thandeka M
1 reviews | Active since Jan 2017
22 Jan 2021, 16:10
Jet Store - Westgate / Emails
I am really disappointed with the treatment received form JET(RCSgroup). I have been in and out of Stores seeking assistance/information regarding retrenchment. My last visit was at Jet Store at westgate and was assisted by the lady of Priscilla she filled retrenchment forms and advised me that someone form Head Office will be in contact with me, and I also sent email to *** requesting assistance but no one is acknowledging my mails. Can i get assistance on the Retrenchment Benefit.
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
22 Jan 2021, 17:45Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply22 Jan 2021, 17:45
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
25 Jan 2021, 10:32Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply25 Jan 2021, 10:32
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
TM
Thandeka M's updateReviewer Update
25 Jan 2021, 13:37I don't understand, what exactly is resolved ? Please elaborate. I have not receive any information as yet regarding the RETRENCHMENT benefit. I've been battling to get the information since last year September 2020 up till today no positive feedback as yet.
TM
Thandeka M's update25 Jan 2021, 13:37
Reviewer Update
I don't understand, what exactly is resolved ? Please elaborate. I have not receive any information as yet regarding the RETRENCHMENT benefit. I've been battling to get the information since last year September 2020 up till today no positive feedback as yet.
TM
Thandeka M's updateReviewer Update
27 Jan 2021, 08:54CAN SOMEONE PLEASE ASSIST ME WITH RETRENCHMENT BENEFIT, AND I ALSO WANT CLEARITY ON MY BALANCE ITS NOT DECREASING INSTEAD ITS INCREASING
TM
Thandeka M's update27 Jan 2021, 08:54
Reviewer Update
CAN SOMEONE PLEASE ASSIST ME WITH RETRENCHMENT BENEFIT, AND I ALSO WANT CLEARITY ON MY BALANCE ITS NOT DECREASING INSTEAD ITS INCREASING
TM
Thandeka M's updateReviewer Update
29 Jan 2021, 14:19??????????
TM
Thandeka M's update29 Jan 2021, 14:19
Reviewer Update
??????????
TM
Thandeka M's updateReviewer Update
01 Feb 2021, 11:26SERVICE I REALLY PATHETIC, I WENT AGAIN SART ((30/01/2021) TO WESTGATE MALL TO SEEK ASSISTANCE, WAS TOLD THAT THEY ARE CURRENTLY OFFLINE THEY ADVISED ME TO CALL THE CALL CENTRE. I CALLED THE CALL CENTRE I WAS TRANSFERED FROM ONE AGENT TO ANOTHER UP UNTIL THEY DISCONNECTED MY LINE AFTER I WAS HOLDING OR ON THE LINE FOR MORE THAN 20mins......EDCON HAS POOR SERVICE (DOBSONVILLE , WESTGATE AND RANDBURG SQUARE THEY ALWAYS OFFLINE)
TM
Thandeka M's update01 Feb 2021, 11:26
Reviewer Update
SERVICE I REALLY PATHETIC, I WENT AGAIN SART ((30/01/2021) TO WESTGATE MALL TO SEEK ASSISTANCE, WAS TOLD THAT THEY ARE CURRENTLY OFFLINE THEY ADVISED ME TO CALL THE CALL CENTRE. I CALLED THE CALL CENTRE I WAS TRANSFERED FROM ONE AGENT TO ANOTHER UP UNTIL THEY DISCONNECTED MY LINE AFTER I WAS HOLDING OR ON THE LINE FOR MORE THAN 20mins......EDCON HAS POOR SERVICE (DOBSONVILLE , WESTGATE AND RANDBURG SQUARE THEY ALWAYS OFFLINE)
TM
Thandeka M's updateReviewer Update
02 Feb 2021, 14:12i went to Sandton JET store for assistance, Lindokuhle said she will call the call centre for assistance. I was holding for an agent for more than 45mins........WHO CAN ACKNOWLEDGE AND ASSIST ME
TM
Thandeka M's update02 Feb 2021, 14:12
Reviewer Update
i went to Sandton JET store for assistance, Lindokuhle said she will call the call centre for assistance. I was holding for an agent for more than 45mins........WHO CAN ACKNOWLEDGE AND ASSIST ME