Jet store

I've asked for my account to be closed and settled whichever amount I was owing. I was told by their consultants that the account will be closed within 30 days, it's been over 4 months and the account still active. When I check my credit score on clearscore shows they removed the account in October then added it again. I've sent countless email to *** and got references but no help. This is the reason I closed my account, jet stores service is pathetic and you always get registered for all this added benefits without your knowledge