JET Call CENTRE AGENTS in DESPERATE NEED OF TRAINING

Good day

Snce RCS taken over the Jet Stores Division from Edcon, I've experienced endless billing problems. And that fact that their call centre agents cannot follow instruction makes it even worse. Since I hold a 12 stores account, purchases have been processed as 6 months on my account. They have taken my details and it was supposedly referred to be corrected. Low and behold, i receive my statement today and it's stil not corrected. So I ask you with tears in my eyes, in what language do I communicate in order for it to register and get this issue soreted. I expect the courtesy of a response from an actual qualified person at RCS and the necessary corrections to be processed to my account.

Disgusted