LA
Lizaan A
1 reviews | Active since Apr 2020
30 Nov 2020, 12:58
Jet account payment has not been allocated for October
RCS Jet account payment not allocated and not updated .
I sent proof of payment to *** on the 17th of November already, I phoned numerous times. When I phoned in this morning they told me that they cannot pick up anything that I send the proof of payment , nothing and my account is still overdue!!
This is ridiculous - I won't pay for the November period before you allocate the October payment and update my account on your system!
I have not received any feedback from anyone
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Replies (1)
RCS's replyOfficial
30 Nov 2020, 13:05Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply30 Nov 2020, 13:05
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group