ITC update
Can RCS kindly update my ITC please, I wrote to Helo Peter and they “received my enquire” but receipt of my dispute has not even been acknowledged via email or a call, I spent 60 minutes holding to speak to a consultant, only to be told her multimedia is not working. I have since paid up my account in 06/09/2019, im really frustrated now.
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Replies (3)
RCS's replyOfficial
04 May 2020, 13:33Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS's reply04 May 2020, 13:33
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
's updateReviewer Update
04 May 2020, 13:49This is the very same automated response I got the last time and nothing has been done.
's update04 May 2020, 13:49
Reviewer Update
This is the very same automated response I got the last time and nothing has been done.
RCS's replyOfficial
27 May 2020, 14:44Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
RCS's reply27 May 2020, 14:44
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group