SM
Sergei M

1 reviews | Active since May 2014

19 Jun 2015, 13:10

ITC listed even though I paid my account!!

A few months ago I went into the game store where I have the account and requested a settlement figure for both my wife and my accounts. I then paid both of these.<br> <br> Only to discover last month that I was still be charged monthly installments. Not only that, they also had me listed on ITC as a slow payer!! So I contacted RCS to get this fixed which they assured me was done the same day. I also made request that they insure that my ITC was not affected. And if so, fixed ASAP (wanting it done the same time)<br> <br> Today I made a credit application which was declined DUE to me being listed with \payments missed"!!! by RCS. <br> So now I HAVE A NEGATIVE CREDIT REPORT DUE TO THEIR DOINGS!!!<br> <br> It is frustrating how quickly these credit providers jump onto listing you but take there own time to fix these type of things. <br> <br> They were quick to offer me a letter stating that the listing was in error and they accept responsibility...but this letter does not help when you are declined and not given the opportunity to support!!!<br> <br> FRUSTRATED"

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Replies (1)
RCS
RCS's reply22 Jun 2015, 10:08
Official
Hello Kites,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group