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Marnus M

1 reviews | Active since Apr 2014

15 May 2019, 13:38

Issue to close RCS Card Account

I phoned the call center to close my account, but they advised me to go to a store to do it. I do not have time to go to a store. This was opened online so I expect it to be closed without me going to a shop. I also DON'T want a waiting period, it must be closed NOW.

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Replies (5)
RCS
RCS's reply16 May 2019, 10:18
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply17 May 2019, 11:59
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS
MM
Marnus M's update09 Jul 2019, 10:37
Reviewer Update
Good day.

My account is still not closed. Its open and now suddenly there is a R69 fee that I have to pay. Please advise? I requested this closure more than a month ago.
RCS
RCS's reply09 Jul 2019, 11:50
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply15 Jul 2019, 12:42
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS