Is the insurance cover they give bs

Edgars can you please stop hounding me when you clearly not doing your job. I have an Edgars account for many years, I have never missed an installment but unfortunately I got retrenched last October, in that week of my retrenchment I went into an Edgars retail store as contacting them via telephone was in vain. I waited for over 30mins for them to answer my call from headoffice, after the consultant verified that I do have valid credit insurance against my account she emailed me all the necessary documents to fill out for a claim, I did that within a day and emailed everything back to them, RCS contacted me soon after and informed me that they received everything and a consultant from Edgars would call me to varify. It is 5 months later and I still have not received that call but I do get calls and sms's daily telling me my account is in arrears, some of these messages come at 11pm at night. I am at my wits end having to explain myself each time someone from Edagrs calls me it is complete incompetence and very unprofessional that I am being treated as a person that isnt paying her account yet Edgars has all the documents for my insurance against my account claim, wake up!!!