1 reviews | Active since Nov 2018
*** is my business not wanted
I called into the call centre today and was informed I do not qualify for an credit limit increase. Initially when I did my first application, I was told the low amount was due to the fact that I had no credit history something I have been building up and also adding that I have never missed not one payment with RCS account. The account which I app**** for this card is a joint account between my husband and I he pays R25000 a month and in addition to that there is over 40 000 going into that account on a month to month basis. With no other expenses besides my internet and truworths how can you consultant tell me I can’t afford an increase
None of the accounts in my name is arrears, I was assured apon application that and increase would be possible.
I expect this matter to be dealt with a sense of urgency calling your call centre has resulted in endless calls being dropped. At this rate I might as well close this account and go to someone who is actually capable of helping me. I know of people receiving R5000 a month with higher credit. That goes against the consumers right. I need more than being told by a consultant that’s what the app says
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
This is unacceptable, I have emailed logged a formal complaint and am yet to receive any feedback regarding this matter. I need to be contacted my a manager or supervisor because quite frankly I refuse to spend a R100 and a time to speak to a consultant who has absolutely no clue what is going on.
In addition to all the information above I’m more than happy with RSC pulling the call I had when I initially app**** for this card where clearly it was stated that the amount given is low now because you taking a chance considering I have no credit history. Now to be told I can’t afford it when in actual fact I took other accounts (Truworths) to ensure I build my credit hostory and I have never missed a single payment with RCS to ensure you guys are capable of seeing that I am indeed an exceptional payee. I don’t see myself turning myself a blind eye or just accepting the incompetence received being told I can’t afford it what a joke!!!!
I can’t begin to fathom how an application tells you what I can afford and consultants tell me they can’t explain because that’s what the app says RCS needs to address this today before I go to app social media platforms and include the consumers right act when applying for credit
This is unacceptable, I have emailed logged a formal complaint and am yet to receive any feedback regarding this matter. I need to be contacted my a manager or supervisor because quite frankly I refuse to spend a R100 and a time to speak to a consultant who has absolutely no clue what is going on.
In addition to all the information above I’m more than happy with RSC pulling the call I had when I initially app**** for this card where clearly it was stated that the amount given is low now because you taking a chance considering I have no credit history. Now to be told I can’t afford it when in actual fact I took other accounts (Truworths) to ensure I build my credit hostory and I have never missed a single payment with RCS to ensure you guys are capable of seeing that I am indeed an exceptional payee. I don’t see myself turning myself a blind eye or just accepting the incompetence received being told I can’t afford it what a joke!!!!
I can’t begin to fathom how an application tells you what I can afford and consultants tell me they can’t explain because that’s what the app says RCS needs to address this today before I go to app social media platforms and include the consumers right act when applying for credit
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS