Irate customer treated very badly

I hate that I must always call them for my paid up letters or regarding closing my accounts. 48 hours have past as the consultant told me last week Saturday that I will get a call within 48 hours to close the accounts and get my letters. I have a pick n pay and an RCS account but no one bothers to call me for my paid up letters and trust me these folks will come back saying I must pay them another outstanding balance and I will give someone bull**** and still take them to consumer watch!!!