LL
Larnay L

1 reviews | Active since Apr 2014

19 Apr 2018, 14:10

Irate and utterly disgusted!

Utterly disgusted in the pathetic service offered by the RCS Call centre 'service team'. I could hear the conversation with the agent and her colleagues in the background until she decided to pick up the phone I then waited for 2min for a previous clients profile to be closed and was given a very poor level of service (if I can even call it that). I then asked to speak to a Manager or Supervisor and all of them were in a meeting and the agent couldn't 'promise that they would call me back'. WOW! She did not even seemed phased that I would report the matter on Hellopeter. The service is putrid! I can't believe that our business are left in the hands of people who deliver such a disgusting service.

0
Replies (2)
RCS
RCS's reply20 Apr 2018, 15:59
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply23 Apr 2018, 14:32
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS