RM
Ramaite M
1 reviews | Active since Jan 2018
10 May 2020, 11:01
Intrest on an interest free plan and Customer support unreachable
RCS VIP FASHION PASSPORT ACCOUNT I have contacted the call center before to let them know that they should stop charging interest on my account because it is a 6 months interest free account.The consultant assisted after I have called many times. Now they are doing it again charging me interest and u I called the several times and j cant get through I sent an email and there was no response. Please assit me with changing my plan back again to yhe 6 months interest free plan and advice on why it keeps on changing and charging me interest.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
10 May 2020, 11:31Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply10 May 2020, 11:31
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RM
Ramaite M's updateReviewer Update
14 May 2020, 07:05I am still waiting for someone to contact me...it has been over 3days now?please take your customers seriously.This is really annoying.
RM
Ramaite M's update14 May 2020, 07:05
Reviewer Update
I am still waiting for someone to contact me...it has been over 3days now?please take your customers seriously.This is really annoying.
RM
Ramaite M's updateReviewer Update
14 May 2020, 07:06I have tried to email and call but there was no response ...and the relevant department did not call me now ?
RM
Ramaite M's update14 May 2020, 07:06
Reviewer Update
I have tried to email and call but there was no response ...and the relevant department did not call me now ?