NM
Nomsa M
1 reviews | Active since Dec 2021
15 Dec 2021, 13:40
INTERNAL *****(INSIDE JOB)
When I woke up this morning I received y RCS statement and when I compare on the RCS app i noticed 4 ********** transactions to the value of R 12500.00 that happend on 13 Dec,while my RCS card is in my possession. I called and called and sent numerous emails.Eventually got email from ***** department they sent me a form "complaints form" which i completed immediately and sent back to them today.I am expecting to have this matter resolved as soon as possible and have my account back in order wit no charges generated by these transactions.
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Replies (2)
RCS's replyOfficial
15 Dec 2021, 15:56Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Dec 2021, 15:56
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
27 Jan 2022, 11:42 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
RCS's reply27 Jan 2022, 11:42
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS