Internal ***** at RCS customer cards cloned by staff ?

At the beginning of the year my balance was -3R at the end of feb i got a missing payment alert i found 2 transactions were made on my account on 19/20 jan i followed up and sent through proof i had my card and ID as requested.

What i know is that in December there was a data breech and accounts were ****** and my card was one of them it was then replaced and a new card issued with my cell phone number changed. this cloned card was used in jan i first notified RCS on the 15Mar followed up on 29Apr where i had to send the proof again as they linked it to the wrong account.

Last week i got a call from debt collectors demanding payment i was assured that it would be blocked / susspended during the 31 day investigation.

its now 6months after the ***** happened and the dispute has not yet been logged on the account nor has any one followed up with me as requested.

if you know there was a data leak and internal ***** done by staff why have you not been more proactive in resolving this issue its a internal issue.

please contact me ASAP as indicated i was recovering from covid still at that point so would get a affidavit if required.

Greg