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Pieter R

1 reviews | Active since Nov 2010

10 Jun 2018, 16:30

Interest rate offered in writing at 3% fixed - RCS unilaterally now charges 31% and No Answers

No reaction was received on my posted message of 29 May 2018.

Mari Riekert (The account number and other information was sent via seperate message)

You have once again just presented the debit order in order to get hold of money without caring about submitting an answer on my question. Obviously that is your main aim and purpose.

I had contact with more people with the same concern. An interest rate is agreed and for some time it is charged at that rate. You decide to change the interest rate at some stage and it seems as if a few customers are now charged at a rate of 31% despite the time and conditions when the offer was accepted.

In my case I have attached the letter in which you offered the loan that I have accepted. One sentence in your letter reads :

“This ought to motivate a higher interest rates charged but we are offering this loan at just 3% FIXED INTEREST in our amazing new year special loan offer to make the beginning of year 2015.”

Al the previous emails, telephonic conversations and requests have reference.

I detect a lack of customer service regarding my serious question and trust that nobody is deliberately stalling the process.

I urge you to explain the interest rate of 31% and verify the origin thereof in terms of my application, acceptance or any other process.

I need a reply from one of the parties urgently.

Should no reply from yourselves be forthcoming, I will explore other avenues to obtain clarity and might decide on action as seems fit.

MARI RIEKERT ********** 805

0
Replies (5)
RCS
RCS's reply11 Jun 2018, 13:01
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply14 Jun 2018, 15:09
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

PR
Pieter R's update14 Jun 2018, 15:38
Reviewer Update
Thank you for your above reply. You contacted me telephonically and was going to find the agreed information as present it to me. I am at a loss to understand how you can write to say that the complaint has been resolved. That is absolutely not true. Please present the agreed contract or acceptance of the interest rate to finally settle the complaint. This the proper and only way. If you charge 31% interest at the moment, please provide me with proof of documentation that you have the right to do that. Thank you. Mari.
PR
Pieter R's update23 Jun 2018, 15:23
Reviewer Update
RCS Customer Service, The comment below has reference. 1)Firstly you rep**** with an OFFICIAL BUSINESS REPLY that the matter has been solved which is a total lie. 2)A few months ago RCS told me the proof of interest rate on my loan is with MBD Inc. I spoke to MBD Inc and they referred me back to RCS who they said have the proof and acceptance of the interest rate. No proof since. 3) RCS refuse to reply on my further correspondence please accept this correspondence of an intention not to pay another instalment untill you resolve my request - There is a possibility that if I keep on paying RCS may owe me money and if you don't even respond on a request on the interest rate why do you recommend that I should believe you will respond on a request for repayment? Mari Riekert email : ********** Thank you for your above reply. You contacted me telephonically and was going to find the agreed information as present it to me. I am at a loss to understand how you can write to say that the complaint has been resolved. That is absolutely not true. Please present the agreed contract or acceptance of the interest rate to finally settle the complaint. This the proper and only way. If you charge 31% interest at the moment, please provide me with proof of documentation that you have the right to do that. Thank you. Mari.
PR
Pieter R's update23 Jun 2018, 15:23
Reviewer Update
RCS Customer Service, The comment below has reference. 1)Firstly you rep**** with an OFFICIAL BUSINESS REPLY that the matter has been solved which is a total lie. 2)A few months ago RCS told me the proof of interest rate on my loan is with MBD Inc. I spoke to MBD Inc and they referred me back to RCS who they said have the proof and acceptance of the interest rate. No proof since. 3) RCS refuse to reply on my further correspondence please accept this correspondence of an intention not to pay another instalment untill you resolve my request - There is a possibility that if I keep on paying RCS may owe me money and if you don't even respond on a request on the interest rate why do you recommend that I should believe you will respond on a request for repayment? Mari Riekert email : ********** Thank you for your above reply. You contacted me telephonically and was going to find the agreed information as present it to me. I am at a loss to understand how you can write to say that the complaint has been resolved. That is absolutely not true. Please present the agreed contract or acceptance of the interest rate to finally settle the complaint. This the proper and only way. If you charge 31% interest at the moment, please provide me with proof of documentation that you have the right to do that. Thank you. Mari.