LP
Lubabalo P

1 reviews | Active since Mar 2016

01 Apr 2016, 13:57

INTEREST ON A ZERO BALANCE

I have an RCS Account and I asked for the full balance last month to which I paid it in full. This month I get a statement and I owe R83 something to which one is Club Fee and some interest... Now INTEREST on a ZERO Account... To me or in my book something isn't right there...<br> <br> I sent them an email and was told within 48hours I will get feedback and now its 72hours since and I havent even got any feedback... Upon calling them, the call center staff informed me that the interest is compounded daily and hence the R50 something interest and when I check if WHY would it be calculated hence I paid... I was told the stores to which I pay can only see balance and I need to request settlement..Something never said or ever shared by RCS. <br> <br> Upon asking how to get a ZERO and NEVER an Interest accumulating account whilst it owes ZERO I was told I need to pay the balance as shown on my new statement.. Any difference to the exercise I did last month ??? Not according to my book... <br> <br> Anyone care to explain whats going on here:<br> Account No: ***

0
Replies (1)
RCS
RCS's reply04 Apr 2016, 12:38
Official
Hello IFUTSHOWP,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,