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glory D
1 reviews | Active since Aug 2015
01 Dec 2020, 14:14
INSURANCE NOT RESPONDING TO MY QUERY
I am very much disappointed with your service. I have attached all my documents via email as per your request that i am retrenched but to my surprise the insurance hasn't paid yet. I received a call end of September that i must pay R1000 areas then insurance will take over.,again end of November i got a call that i must pay R1200 arreas insurance will pay after its like RCS its taking me from pillar to post kindly assist since i paid an insurance that when i am retrenched they will cover all cost.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
01 Dec 2020, 14:23Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply01 Dec 2020, 14:23
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
gD
glory D's updateReviewer Update
01 Dec 2020, 15:55Thank you so much for your response i really appreciate it. Hope this matter will be resolved soon since i dont have money to buy airtime anymore to call them because nothing is happening ????. This is an sms i just recieved now it proofs that the Insurance has not yet ready to assist me. MS DLAMINI, to assist you in managing your PNP STORE ACCOUNT ,we've reduced the minimum monthly payment due on your revolving plan to 4% (currently 5%) effective 10 Dec. Budget instalment + fees will be added to your total minimum installment due. You can pay more than this amount at any time. NCRCP38
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glory D's update01 Dec 2020, 15:55
Reviewer Update
Thank you so much for your response i really appreciate it. Hope this matter will be resolved soon since i dont have money to buy airtime anymore to call them because nothing is happening ????. This is an sms i just recieved now it proofs that the Insurance has not yet ready to assist me. MS DLAMINI, to assist you in managing your PNP STORE ACCOUNT ,we've reduced the minimum monthly payment due on your revolving plan to 4% (currently 5%) effective 10 Dec. Budget instalment + fees will be added to your total minimum installment due. You can pay more than this amount at any time. NCRCP38
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glory D's updateReviewer Update
03 Dec 2020, 13:29Good morning all
I am still awaiting to be contacted by relevant department. RCS consultant they are buzy waking me up with the phone every morning kindly speed up the process.
I am still awaiting to be contacted by relevant department. RCS consultant they are buzy waking me up with the phone every morning kindly speed up the process.
gD
glory D's update03 Dec 2020, 13:29
Reviewer Update
Good morning all
I am still awaiting to be contacted by relevant department. RCS consultant they are buzy waking me up with the phone every morning kindly speed up the process.
I am still awaiting to be contacted by relevant department. RCS consultant they are buzy waking me up with the phone every morning kindly speed up the process.