Insurance claim from hell!!!!

For convenience sake, I opened a Pick n Pay store account managed by RCS. Now that income is scarce due to COVID-19, getting an insurance claim processed to cover the monthly premiums since April has been a most painful experience. Why do we have insurance if not for times like these!?!? And in the meantime the statements come on time, interest charged as per normal - oh wait with a 1.5% decrease whoop****! - collection notifications and 5 phone calls per day. Is there no compassion or at least consideration for consumers these days.!