Insurance claim

Hi. I have a Edgar's account but I'm exprezing dissatification towards rcs because they took over the jet and Edgar's book. I got retrenched in 2020 and submitted my documents at the jet store and I was told the claim was approved on 25 March 2020. I am getting horrible letters from edgars/rcs of my high amount of debt balances and emailed them numerous times, I have sent so many emails and just not getting anywhere with them. They told me to call the insurance department which was hollard and they confirmed claims approved. I called rcs and they refused to help me just because my mobile number changed and I was suppose to report it. I submitted my account details. My ID number but that was not good enough. So dear Regan adams (Ceo) please look into this nonsense because I am about to come to your office in person if this matter is not being addressed.