Insurance and account payment!!!!!!!

I have a à big problem with RCS regarding my Makro account. I app**** for the insurance benefit, got approved July-Sept. Reapp**** by submitting all required documents, then approved again for Oct-Dec. I am still getting SMSes from Makro saying my account has not being paid. I get calls from RCS, inform them about this, but no one seems to be doing what they are supposed to do. This is messing up my credit record.

How come there is no liason amongst different departments within RCS to keep our accounts asides that there is a way to know amongst them that my account is paid for by the insurance.

My next move is to now approach the Consumer Ombudsman to assist with this matter. RCS is not protecting us. One will come out of this with messed up credit record, and frankly speaking it seems this is done on purpose.