JV
Jade V
1 reviews | Active since Jun 2012
12 Mar 2024, 12:47
Insurance ****
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Review of Edgars
J Jade 3 reviews | Active since Jun 2012 12 Mar 2024 at 12:46 Insurance **** When I took out my edgars account in April 2023, I also signed up for the compulsory Account Protection Plan which is insurance for illness, death and loss of income. Since early February, I have been trying to claim for loss of income but I have been sent from pillar to post between RCS, Edgars, IUA (insurance administrator) and Hollard (insurance underwriters).
The final verdict, IUA has no record of a policy on any of my details so they refuse to help, yet every month on my edgars statement is a charge for the Account Protection Plan insurance.
I am utterly disgusted at the service I've gotten from all 4 of these companies in the last 30 days and would advise anyone to avoid taking out any form of credit with Edgars or RCS, or any form of insurance with IUA.
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Replies (5)0
Replies (5)
RCS's replyOfficial
13 Mar 2024, 12:02 Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards RCS Group
RCS's reply13 Mar 2024, 12:02
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards RCS Group
JV
Jade V's updateReviewer Update
10 Apr 2024, 14:30After all of this over the last 2 months, having to resort to this platform in order to get some sort of responses and feedback on my account and everything that went wrong, I have now been handed over to collections attorneys and the rcs collections team for none payment when my account should have been sorted out in February already.
How do you people expect me to pay when I have lost my job? Now I am being threatened for something that isn't even my fault.
Your insurance broker confirmed last week that all my documents for a claim on APP have been received after they only created a policy for me at the end of March 2024 when I've been a customer since April 2023.
Please sort this out immediately.
RCS treats their customers like ********s when they are in the wrong and it's completely disgusting.
I will give a negative review of this company to every single person I meet or speak to for as long as I can.
How do you people expect me to pay when I have lost my job? Now I am being threatened for something that isn't even my fault.
Your insurance broker confirmed last week that all my documents for a claim on APP have been received after they only created a policy for me at the end of March 2024 when I've been a customer since April 2023.
Please sort this out immediately.
RCS treats their customers like ********s when they are in the wrong and it's completely disgusting.
I will give a negative review of this company to every single person I meet or speak to for as long as I can.
JV
Jade V's update10 Apr 2024, 14:30
Reviewer Update
After all of this over the last 2 months, having to resort to this platform in order to get some sort of responses and feedback on my account and everything that went wrong, I have now been handed over to collections attorneys and the rcs collections team for none payment when my account should have been sorted out in February already.
How do you people expect me to pay when I have lost my job? Now I am being threatened for something that isn't even my fault.
Your insurance broker confirmed last week that all my documents for a claim on APP have been received after they only created a policy for me at the end of March 2024 when I've been a customer since April 2023.
Please sort this out immediately.
RCS treats their customers like ********s when they are in the wrong and it's completely disgusting.
I will give a negative review of this company to every single person I meet or speak to for as long as I can.
How do you people expect me to pay when I have lost my job? Now I am being threatened for something that isn't even my fault.
Your insurance broker confirmed last week that all my documents for a claim on APP have been received after they only created a policy for me at the end of March 2024 when I've been a customer since April 2023.
Please sort this out immediately.
RCS treats their customers like ********s when they are in the wrong and it's completely disgusting.
I will give a negative review of this company to every single person I meet or speak to for as long as I can.
RCS's replyOfficial
10 Apr 2024, 14:45Good day,
Thank you for your message. Please accept our apologies for the delay.
We can confirm that our response has been sent to the Ombudsman.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
We can confirm that our response has been sent to the Ombudsman.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply10 Apr 2024, 14:45
Official
Good day,
Thank you for your message. Please accept our apologies for the delay.
We can confirm that our response has been sent to the Ombudsman.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
We can confirm that our response has been sent to the Ombudsman.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
JV
Jade V's updateReviewer Update
10 Apr 2024, 14:54I'm very happy for you that you've submitted your response to the ombudsman, but this does not help me when I have lawyers and collections agents hounding me.
Why has my account been handed over to attorneys who called me yesterday and today RCS called to remind me of my outstanding balance, but there are no note on my account about the process that is under way or that purchases on the account have been suspended!
Your very own collections agent told me TODAY that if my account is being dealt with via insurance etc., it should not be with lawyers or collections.
Please explain?
Why has my account been handed over to attorneys who called me yesterday and today RCS called to remind me of my outstanding balance, but there are no note on my account about the process that is under way or that purchases on the account have been suspended!
Your very own collections agent told me TODAY that if my account is being dealt with via insurance etc., it should not be with lawyers or collections.
Please explain?
JV
Jade V's update10 Apr 2024, 14:54
Reviewer Update
I'm very happy for you that you've submitted your response to the ombudsman, but this does not help me when I have lawyers and collections agents hounding me.
Why has my account been handed over to attorneys who called me yesterday and today RCS called to remind me of my outstanding balance, but there are no note on my account about the process that is under way or that purchases on the account have been suspended!
Your very own collections agent told me TODAY that if my account is being dealt with via insurance etc., it should not be with lawyers or collections.
Please explain?
Why has my account been handed over to attorneys who called me yesterday and today RCS called to remind me of my outstanding balance, but there are no note on my account about the process that is under way or that purchases on the account have been suspended!
Your very own collections agent told me TODAY that if my account is being dealt with via insurance etc., it should not be with lawyers or collections.
Please explain?
RCS's replyOfficial
10 Apr 2024, 15:10Good day,
As you referred the matter to the Ombudsman, all correspondence regarding the complaint is required to be sent to them as dealing with the complaint on your behalf. Specifics about your account is not able to be provided on this platform. You may contact the Ombudsman case handler for details regarding the response sent.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
As you referred the matter to the Ombudsman, all correspondence regarding the complaint is required to be sent to them as dealing with the complaint on your behalf. Specifics about your account is not able to be provided on this platform. You may contact the Ombudsman case handler for details regarding the response sent.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply10 Apr 2024, 15:10
Official
Good day,
As you referred the matter to the Ombudsman, all correspondence regarding the complaint is required to be sent to them as dealing with the complaint on your behalf. Specifics about your account is not able to be provided on this platform. You may contact the Ombudsman case handler for details regarding the response sent.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
As you referred the matter to the Ombudsman, all correspondence regarding the complaint is required to be sent to them as dealing with the complaint on your behalf. Specifics about your account is not able to be provided on this platform. You may contact the Ombudsman case handler for details regarding the response sent.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group