Insulting service

<p>An RCS agent called me in March to make payment arrangements on my account, I requested an SMS with the banking details and reference as I prefer EFT because it makes my life easier. Made the Payment on the 25th March as promised a few days later I call them to check my balance the agent I spoke to tells me it takes about 7 working days for an EFT to reflect. 7 days later I call again payment is still not reflecting mind you its April meaning my account accumulates more arrears. I keep following up until I spoke to Marshall who requested proof of payment and the SMS from the first agent because apparently I paid someone else's account (according to RCS its my fault) SHOCKING!!! Okay I send the requested information and I am promised feedback but why would they give feedback since its my fault. So I call in again then they promise that their finance department will contact me on Friday 14th April today its Monday the 18th the only call I received was from an agent who was telling me that my account was in areas, SHOCKING! When I ask about my feedback she knows nothing. What upsets me most is the fact that I called 'again' this morning and the person I spoke to still I had no answers he made me hold til I ran out of airtime and never even bothered to call me back. RCS your service is insulting to me as a customer and yet you have the audacity to call and tell me my account is in arrears! I regret ever taking this ridiculous card of yours</p>