Insulted

I called in to query my current balance on my account that i have . Abigail answered the phone and she helped me with the info I wanted . <br> <br> I asked her for the reference number for my call and she said they don't have reference number . I then asked for her name , then I asked for her surname as well , she gave it to me with attitude and uttered the words \what the **** "when i questioned her about that because i have no ref number to call but her name "