Instant money ****

I’ve app**** for a cash advance on my Game account on Friday 9 March . The consultant said the money would take 24 hours to become available. It’s the 13th and I’ve still received no money. Someone called me from RCS yesterday to verify account details and said the money would be in during the course of the day, 12 March. I reiterate - it’s several days later and I have yet to receive a single cent of the money promised to be given “within 24 hours” Game has responded with a ref number saying the issue has been escalated to RCS but how long will this escalation take? Do I have to wait 3 more days and not the promised 24 hours???