INSANELY ATROCIOUS SERVICE

I don't know if the staff at RCS is just simply lazy, *********** or under trained, but whenever I make an arrangement with them to settle my accounts, I afterwards am consistently bombarded by SMSES demanding payment from me.

Do they not keep a record of any calls made and capture any or all information their clients give them when making an arrangement, or are they just hard of hearing and/or comprehension? What is the use of making an arrangement with an agent only to have RCS and its external debt collection agencies harass one for payment?

To make matters worse, when writing to them to complain about the harassment for payment, they then take eons to respond to such grievances experienced by customers and do not read the requests (which later are forced to become DEMANDS) stated in the emails addressed to them properly. Either they couldn't care less to do so, or they have no clue how to handle such situations.

I am extremely livid at RCS for bombarding me with SMSES constantly demanding payment after I have made arrangements, also for them dragging their feet to respond to grievances that THEY caused. It's been close to 4 weeks already and I am still nowhere close to having this issue resolved. I explicitly stated my demands the the bombardment issue to them in an email, but they simply ignore my serious and urgent requests.

HOW LONG WILL I STILL HAVE TO WAIT FOR RCS TO FOLLOW MY DEMANDS TO THE POINT AND TO STOP "HARASSING" ME FOR PAYMENTS???