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nessah N

1 reviews | Active since Aug 2016

18 Feb 2025, 09:50

*****ING MY MONEY AND GIVING ME A BAD CREDIT NAME!!!

I have had a Game account for years and never had any problems, with my account, I had a debit order in place so a payment was never missed, my account was paid up almost two years ago , until last year September when I got a msg stating that I have a bill due, I then called RCS and told them that I didn’t sign up for anything so please remove it, They then transferred me to Blue label that just added some stupid data thing onto my account with out my consent, I was then told that it was cancelled, 5 days later I get a msg again and my account was debited, I then phoned again to be told that it was cancelled but then re-instated again!!! I then told them that I didn’t sign up for anything, I cancelled the subscription again and then you just go reinstate it again without my Permission – YOU ARE *****ING MY MONEY!!! I HAVE NOT RECEIVEDD A MAIL FROM THEM EVEN TELLING ME WHAT I SIGNED UP FOR!! I eventually got a mail stating that it was some voucher **** and that I HAVE to pay for it but I never asked for it, so after numerous calls and emails to RCS and blue label my account keeps on climbing, the last call I was told that their systems are down and that they will call me back – I was not even called back because they don’t care its just to easy to ignore and continue taking peoples hard earned money and I am now getting a bad credit name due to them *****ing my money, after my fourth call to them , I get told that I have to pay it because it will continue to climb – THIS IS BULL**** AS YOU CANNOT PROOF TO ME THAT I SIGNED UP FOR ANYTHING!!! I do however have proof that I have requested for this **** to be cancelled and that I want my account closed as I will never use RCS again – Please stop *****ing people's money, remove my subscription that I never asked for and have cancelled numerous times and close my game account.

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Replies (1)
RCS
RCS's reply20 Feb 2025, 09:46
Official
Good day Vanessa,
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Kind Regards
RCS Group