CB
Christel B

1 reviews | Active since Oct 2017

15 May 2024, 13:08

*****ING

Does everyone know that since RCS took over Edcon (Edgars) they've decided that they can now charge your a service fee of R34 per month on an account that is in credit. Yes you heard me right, they (*****ulently) can take service fees on your account thats in credit. I have been phoning monthly for 7 months with regards to this and so far they have pilfered more than R260 on my account since October last year. So basically if you buy out a company you can decide to take furniture out of your new customer's homes. Its the same principle. Repeated monthly phone calls have resulted in nothing other than a customer service staff member saying i should rather close my account if i don't like it as its their new rules. I have had this account for over 20 years.

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Replies (1)
RCS
RCS's reply15 May 2024, 13:32
Official
 Good day, 

We herewith acknowledge receipt of your complaint. 

 We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***  Kind Regards, 

RCS Group